CANCELLATIONS AND RETURNS
Please choose carefully as you may not be eligible for a refund or exchange for incorrect product selection. If eligible, restocking fees may apply.
Orders cannot be cancelled by the Customer under any circumstances without our prior written consent. All requests to return items or notify us of defective items must be made using the Request a Return link within a relevant sales order. To submit a return request, click on the Purchases heading of the My Account menu then click Purchase History. Select the relevant sales order from those listed and click on the Request a Return link. This will generate a return authorisation request. Please provide as much information as you can describing the reason for requesting a return.
We assess each return authorisation request on a case by case basis. We will let you know if return of item(s) is permissible or necessary and if applicable the return delivery address. If returning item(s) please ensure your Return Authorisation number is included with and clearly displayed on the packaging of returned items. This will help us to identify and process your returned items without delay.
Items remain the customer's responsibility until they reach our advised return delivery address. Please ensure items are appropriately packed to reduce risk of damage during return.
It can take up to 5 working days before we receive a return. We will inspect returned items when received, and assess item condition and any claimed irregularity. We will contact you to notify findings and whether the items will be replaced, returned, or retained. We will issue you a credit note or refund advice if a refund is appropriate.